Anyone who’s been on London’s Underground will have heard the world famous warning for passengers. “Mind the Gap” was introduced in 1969 to warn passengers about the space between the train carriage and the platform. Just like passengers in a hurry or who think they know best run the risk of falling between the two, businesses need to maintain conscious awareness of the very real and tangible gap existing between their strategy and desire to achieve effective operational change.
Business Strategies are specific when it comes to the organisation's mission, vision and objectives; Direction is clear, ROI specified, and growth expectations and market share targets listed to support both. Now the challenge starts. This beautifully constructed well thought out strategy must be turned into operational reality and if the strategy is one that sees the business moving through previously uncharted waters, there will be the inevitable changes along the way to operational practises.
What's all this got to do with emotional intelligence?