Monday, 22 July 2013

The Sales vs Implementation Trap

Recently the news has been full of failed tech projects. Some are major government investments that have either been canned or are currently at risk. Others may be smaller yet the waste of time and money, not to mention the impact on reputation, are no less significant for the business or suppliers concerned. 

The reasons for failure are many and varied. Often seeds are sown during the early stages before there’s any sniff of a project let alone implementation. Expectations on both sides of the fence form and quite frequently remain unspoken. These sprout and grow as time progresses.

Back in 2011 I wrote a blog post about expectations of stakeholders and the role they play as an initiative moves from sales to implementation. It was a lead in to a guest spot on PMChat with Robert Kelly and Rob Prinzo. It's as valid now as it was then so I'm republishing it to trigger thinking and maybe, just maybe, tangible change through action.